Orders & Returns

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We want you to be pleased with the products and services you receive.  We also want you to shop knowing that your products are handmade, and have never been used by another customer.  To that end, due to the personal nature of our products, we cannot accept returns; Every purchase made is nonrefundable and nonexchangeable. More orders & returns information below.

Order Changes or Cancellations:

We work hard to get packages to you as quickly as possible. As a result, once your order is submitted we cannot accept cancellations or changes.

Please double-check that your address is correct when placing your order. We don’t provide refunds for orders lost in transit due to wrong incomplete or outdated addresses. If the order is directly sent back to us due to any of these errors, and the items are intact, the package can be re-shipped to the correct address. For re-shipping you'll need to pay for the new shipping cost. Please note that shipping costs are not refunded. More orders & returns information below.

We have absolutely no control over how USPS, FedEx, or UPS handle your packages. We securely package all products to arrive without damage, but their carelessness in how they handle packages has nothing to do with us.

Due to the nature of our all-natural products, we cannot accept merchandise back once it has been shipped. For safety and hygiene reasons this merchandise cannot be restocked or resold so we do not accept returns. If your product arrives damaged within 72 hours (3 days) of receipt of the damaged product contact us by email. We will need a photo, and proof of damage on the product(s) to assess the extent of damages. If the product needs to be returned in a rare instance, you should consider using a track-able shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. More orders & returns information: Send your merchandise to us along with the original packing list at:

Chef J's Specialties & Wellness, LLC 

Attn: Retail Department     

 39520 Murrieta Hot Springs Rd. Ste. #219-2022

 Murrieta, CA 92563

For further assistance, please contact Customer Care at:      

Email: chefj@chefjsspecialties.com